Network and IT Job Request Procedure

IT requests should be made using the Departments Ticketing system (JitBit).

The ticketing system:

  1. Allows you to track your IT requests
  2. Ensures that IT requests are not lost
  3. Allows for effective monitoring and reporting of the Departments IT support requirements.

Tickets can be submitted by sending your request to .   Alternatively you can submit a support ticket online, or track existing tickets by using

JitBit login information

We have already added most Chemical Engineering faculty, and staff to the user list. To get your password you will have to click on “Forgot your password?” to set a new password! If your UofT email address is not recognized, please register as a new user.